Help Center article optimization

Content Writer - Content & Knowledge Team—wrote and optimized Help Center copy. Aligned with the launch of Services and Experiences and app refresh. Audience: Guests and Hosts I Collaborators: Strategy, Product, Legal, Policy, Engineering I The numbers:
700+ Articles, 200+ Workflows
& 12 Policies I Tasked with: Auditing, Editing, Content creation I Impact: One of their most successful launches. Ever.

The AIA Program

AI training — AI Team I Audience: Guests and Hosts I Collaborators: Product, Engineering, Analytics I Numbers: Protected by NDA I Tasks: Content gap analysis, RAG analysis, content injection, query tuning, multi-model and production testing, publishing I Impact: Pilot content improvements saved $NDA+ in operational costs.

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PAX LABS